1.1. Trade in the “hot-tubs.eu” online store is conducted in accordance with the “hot-tubs.eu” terms of purchase and sale.

1.2. Before registering, the Customer must familiarize themselves with the terms and, by ticking the box, confirm their agreement with them.

1.3. A registered user who places an order becomes a customer of the store and acquires the rights and obligations set out in these terms.

1.4. The Seller reserves the right to restrict the customer’s rights or cancel the registration if the customer fails to comply with the conditions set out in the terms.

1.5. In accordance with the laws of the Republic of Lithuania, the Seller reserves the right to change, amend, or supplement the terms at any time without prior notice to the customer. New terms take effect from the date of their approval. Customer orders placed before the change of terms will be executed according to the terms valid at the time of order placement.

1.6. The Seller is not liable and does not compensate the customer for any damages incurred due to the customer’s failure to comply with the conditions specified in the terms.


2.1. The user must register on the seller’s website “hot-tubs.eu” by providing the required personal data.

2.2. Customer registration is confirmed automatically, and an email with the customer’s login information is sent to the specified email address.

2.3. The Customer agrees that the Seller has the right to process the customer’s personal data in the cases and for the purposes specified in these terms.

2.4. The Seller confirms that the customer’s personal data will be used for the customer’s identification when ordering goods and for the delivery of ordered goods.

2.5. The Customer undertakes to keep their login details secure and not to disclose them to any third party. Any breach of this condition is the customer’s responsibility. If the customer becomes aware of the disclosure of their login information, they must immediately inform the seller, who, based on the customer’s notification, will block the customer’s access. The reactivation of the customer’s registration due to a repeated registration will be agreed upon separately.

2.6. The Seller undertakes not to disclose the customer’s personal data and information related to the order to any third parties except for the seller’s partners providing supply and delivery services or other services related to the customer’s order. In other cases, the customer’s personal data may be disclosed when required by a competent State institution in cases provided for by the laws of the Republic of Lithuania or with the customer’s separate written consent.

2.7. The Seller undertakes to ensure the protection of the customer’s personal data in accordance with the laws of the Republic of Lithuania.


3.1. The Seller’s order confirmation, received after the customer places an order, having familiarized and agreed with these terms, is equivalent to the conclusion of a purchase-sale agreement. From that moment, the customer is obliged to pay for the ordered goods at the prices determined at the time and to accept these goods.

3.2. The agreement is considered fulfilled when the customer pays for the goods and receives them.

3.3. An appendix, i.e. the confirmed order received by the customer by email, containing the information provided therein, is an integral part of this agreement.

3.4. The agreement is terminated when one of the parties cancels the order or when the customer’s reasonable request to refund all (part of) the money paid for the goods, exchange the goods for goods of the same quality, eliminate defects of the goods within a reasonable time or compensate for the costs of eliminating defects if they were eliminated by the customer or with the assistance of third parties, is satisfied.

3.5. Each time an order is placed, a new purchase-sale agreement is concluded.


4.1. The shipping fee is indicated when the order is placed, before confirmation.

4.2. The customer pays for the ordered goods in advance using the PaySera.lt system. It is a reliable, secure, and fast online payment system. PaySera.lt service users are protected from data theft and loss, as the security of operations is ensured using advanced information technologies.

4.3. The Seller undertakes to provide accurate information necessary for complete payment for the ordered goods, but assumes no responsibility for poor banking services and resulting losses. The Seller also assumes no responsibility for any losses arising from errors made by the customer in forming and executing the payment (e.g., incorrect account number entry, incorrect order code, etc.).


5.1. To order a desired product and select the preferred package size and flavor, click the “Add to Cart” button. After clicking, the product will be added to your shopping cart, and you can continue selecting items.

5.2. If a product is currently unavailable, it will be marked as “Temporarily out of stock.”

5.3. You can always see the quantity of products in the basket at the top right under the field “Basket.” At any moment, by clicking on “Basket,” you can review the items that are already in your shopping basket. If you decide not to buy a particular item, then click on the “remove” label next to it, and the product will be removed from the basket.

5.4. To increase the quantity of the same product in the column “Quantity,” enter the desired number or increase/decrease it using the corresponding buttons.

5.5. Below the list of products, you will see the cost of delivery and the final order amount.


6.1. The delivery cost depends on the delivery services you choose.

6.2. Along with the ordered products, the Customer receives an invoice.

6.3. Orders are accepted daily, but processed only on business days.


7.1. The Seller declares that the products meet the usual qualitative requirements for these goods. The general characteristics of each product sold in the store are provided in the description of each respective item.

7.2. The Seller is not responsible if the products in the store do not match the real properties of these goods due to the characteristics of the visual representation conveyed by the customer’s communication devices. Also, the appearance of the packaging may differ from what is shown on the website.

7.3. The Seller is not responsible for the deterioration in the quality of products if the customer or individuals to whom the customer has handed over the products used them for purposes other than those for which such products are usually used, did not follow the requirements specified in the instructions, violated the rules for transportation, storage, use, and/or storage of the products, or if visible defects in the packaging or other external defects were not discussed in writing during the handover of the products, or if the deterioration in the quality of the products is caused by actions of the customer or other individuals to whom the customer sold the products.


8.1. Deficiencies in the products sold to the customer are rectified, and substandard items are replaced and returned in accordance with the “Rules for the Return and Exchange of Goods,” approved by Order No. 217 of the Minister of Economy of the Republic of Lithuania of June 29, 2001.

8.2. In the case of returning unsatisfactory products, the customer is responsible for the delivery fee. The Seller covers the delivery costs of returned substandard products.

8.3. The Seller accepts the return of products from the customer if: the product is unused, has not lost its appearance, is undamaged, is presented in its original and tidy packaging, is returned with the full set of the product, and the customer provides the proof of purchase.

8.4. The product cannot be exchanged, irreparable deficiencies are not rectified, and the money is not refunded if the deficiencies in the product arose because the customer violated the rules of use or storage of the product.


9.1. The Customer has the right: to purchase the product at the price specified in the store in accordance with the established procedure, to refuse the purchase-sale agreement of the product concluded using communication tools by informing the Seller in writing within seven business days from the delivery date of the product, if the item was not damaged, and its appearance has not changed significantly, except when the agreement was concluded for products made according to the individual order of the customer;

9.2. The Customer undertakes to use the services provided by the Seller in the store, follow and comply with the provisions established in these terms, not to disclose their login data to third parties, submit orders to the Seller in accordance with the procedure established in these terms, make payments to the Seller for purchased products in accordance with the procedure established in these terms, update personal data provided in the registration form immediately after changes, and familiarize themselves with the store’s terms.

9.3. The Seller has the right: to suspend the operation of the store at any time; to change, update, and amend the terms; to change the range and prices of products sold; to restrict or terminate the customer’s registration and the possibility to use the services provided by the store without prior notice if the customer intentionally harms the store or the Seller; to cancel the customer’s order if the customer is late in making payment, orders products, or the order is inaccurate or incorrect.

9.4. The Seller undertakes: to sell products and, in accordance with the procedure established by laws, issue the customer with a document confirming the purchase and sale of the products and the payment for them; to sell products together and deliver the ordered products in accordance with the conditions established in the terms; to provide the customer with accurate, truthful, and comprehensive information about the product being sold in the official language of the country; to create conditions for the customer to use the services provided by the store in accordance with the conditions established in the terms.

9.5. The customer is responsible for the accuracy of the personal data provided and for the storage and non-disclosure of login data to third parties.

9.6. The customer is responsible for actions performed in the online store.

9.7. The Seller is not responsible for losses that have arisen because the customer did not acquaint themselves with these terms, even though such an opportunity was provided.

9.8. The Seller is not responsible for advertisements by other third parties in the store and the accuracy of the information therein.

9.9. The parties agree that in the event of the liability of one of the parties, the guilty party compensates the other party for direct losses.


10.1. It is strictly prohibited to copy or distribute the information contained on “hot-tubs.eu” without the written permission of the store.

10.2. The terms are formed in accordance with the laws of the Republic of Lithuania, and the laws of the Republic of Lithuania are applicable to the relationships established in these terms.

10.3. The parties undertake to resolve all emerging disputes regarding the implementation of the terms through negotiations. If the dispute is not resolved through negotiations, the disputes are resolved in court. By registering on this website, the customer confirms that they understand that the information presented on the website cannot be considered as treatment recommendations, and the dietary supplements on the website are not medicines and are not intended to treat diseases or diagnose them. All thoughts and descriptions presented on this website are the opinions of the authors or the generalized information of supplement manufacturers. The information provided on the website does not replace the advice of a doctor or nutrition specialist.